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Retro Teams Kits
Frequently asked questions
What is the return policy?
We want you to be completely satisfied with your purchase. If for any reason you would like to exchange your item or request a refund, you may do so within 30 days of receiving your order.
Please note the following conditions:
- Items must be returned in their original, unworn condition with all tags attached.
- Personalized products (e.g., shirts with custom names or numbers) are non-exchangeable and non-refundable
- Refunds will be issued to the original payment method once the returned item has been received and inspected
- Customers are responsible for return shipping costs, unless the item was delivered incorrectly or is faulty.
When will I get my order?
We aim to process and ship all orders as quickly as possible. The estimated delivery time is between 7 and 15 business days, depending on your location.
Please keep in mind:
- Delivery times may vary based on destination and local postal services.
- Orders are typically dispatched within 1–3 business days.
- You will receive a tracking number as soon as your order has been shipped.
- Delays may occasionally occur due to customs processing or external factors beyond our control.
How much does shipping cost?
Shipping fees vary depending on your location. In many cases, shipping may still be free, but this is determined by your delivery address and the shipping option selected at checkout. You’ll always see whether free shipping applies to your order, or if any shipping costs apply, before you complete your purchase.
We are pleased to offer free or discounted shipping to many regions worldwide. However, because courier rates and logistics differ from country to country, we cannot guarantee free shipping on every order or destination.
Please note the following conditions:
- Location-based shipping
Shipping costs (including free shipping, where available) depend on the destination country/region. Any applicable shipping fee will be clearly shown at checkout once you enter your shipping address. If free shipping applies to your order, this will be explicitly indicated in the shipping options. - Standard international delivery
Free or discounted shipping, when available, applies to our standard international delivery service.
Express or priority shipping options, where offered, may incur additional charges even if standard shipping is free. - Estimated delivery times
Delivery times vary depending on your location and the local postal or courier service. Estimated timeframes will be shown at checkout and in your order confirmation email. Please note that these are estimates and not guaranteed delivery dates. - Customs duties & import taxes
Any customs duties, import taxes, or related fees (if applicable in your country) are the responsibility of the recipient. These charges are not included in our product prices or shipping fees and may be collected by your local customs office or courier.
By placing an order, you agree to these shipping terms. If you have any questions about whether shipping costs or free shipping apply to your specific location, please reach out to our customer service team—we’re happy to help you check before you place your order.